Effective Date: June 15, 2025
Last Updated: June 15, 2025
Welcome to MPChat!
MPChat Operating Entity (hereinafter referred to as "we," "us," or "MPChat") fully understands the importance of personal information to you and will make every effort to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: consistency of rights and responsibilities, clarity of purpose, opt-in consent, data minimization, ensuring security, subject participation, transparency, etc.
This MPChat Privacy Policy (hereinafter referred to as "this Policy") aims to explain how we collect, use, store, share, and protect your personal information, as well as how you can manage your personal information. Please read carefully and fully understand all the content of this Policy before using MPChat services, especially the terms that we have highlighted in bold, underlined, or by other means for your attention. When you start or continue to use our services, it means that you have fully understood and agreed to this Policy.
If you are a minor (as defined by the laws of your jurisdiction), please read this Policy accompanied by your legal guardian, and ensure that your legal guardian agrees to our processing of your personal information in accordance with this Policy.
This Policy will help you understand the following:
Personal information refers to various kinds of information recorded electronically or otherwise that can, alone or in combination with other information, identify a specific natural person or reflect the activities of a specific natural person.
We will follow the principles of lawfulness, legitimacy, and necessity, and only collect and use personal information necessary to achieve the product functions of MPChat.
Where permitted by law, we may obtain your personal information from third parties (such as our partners and service providers). For example:
We collect and use your personal information primarily for the following purposes:
To ensure the proper functioning of the MPChat website or web-based services, to provide you with an easier access experience, and to recommend content that may be of interest to you, we will store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters.
We will not use Cookies for any purpose other than those described in this Policy. You can manage or delete Cookies according to your preferences. Most web browsers have a feature to block Cookies. However, if you do so, you will need to change user settings yourself each time you visit our website, any corresponding information you previously recorded will be deleted, and the security of the services you use may be affected.
In addition to Cookies, we may also use web beacons, pixel tags, and other similar technologies on our website.
We will not share your personal information with companies, organizations, or individuals other than MPChat service providers, except in the following cases:
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
We will only publicly disclose your personal information in the following circumstances:
After your personal information exceeds the retention period, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.
We have implemented industry-standard, reasonably practicable security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of personal information. For example, we use encryption technologies (such as SSL/TLS) to enhance the security of personal information; we use trusted protection mechanisms to prevent personal information from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.
We will take reasonably practicable measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes described in this Policy, unless an extension of the retention period is required or permitted by law.
The internet is not an absolutely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. If you discover that your personal information has been leaked, especially your account or password, please contact us immediately using the contact information provided at the end of this Policy so that we can take appropriate measures.
In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will inform you of the incident-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform personal information subjects one by one, we will adopt a reasonable and effective way to issue an announcement. At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
In accordance with the relevant laws, regulations, and standards in your region, as well as common practices in other countries and regions, we guarantee your exercise of the following rights regarding your personal information:
You have the right to access your personal information, except in circumstances stipulated by laws and regulations. If you wish to exercise your right of data access, you can do so yourself through paths such as "Settings" - "Account and Security" - "Personal Information Management" within the MPChat application, or by contacting us through the contact information provided in this Policy.
When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections. You can submit a correction request through the methods listed in "Access Your Personal Information" above.
You can request us to delete your personal information in the following circumstances:
If we decide to respond to your deletion request, we will also, as much as possible, notify entities that have obtained your personal information from us to request their timely deletion, unless otherwise stipulated by laws and regulations, or these entities have obtained your independent authorization. When you delete information from our services, we may not immediately delete the corresponding information from backup systems but will delete it when the backup is updated.
Each business function requires some basic personal information to be completed. For the collection and use of additionally collected personal information, you can give or withdraw your authorized consent at any time. You can do this through the settings function within the MPChat application. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the personal information processing previously carried out based on your authorization.
You can cancel your previously registered account at any time. You can do this yourself through paths such as "Settings" - "Account and Security" - "Cancel Account" within the MPChat application, or by contacting us through the contact information provided in this Policy. After you voluntarily cancel your account, we will stop providing you with products or services and delete your personal information or anonymize it in accordance with the requirements of applicable laws.
You have the right to obtain a copy of your personal information. If you need to obtain it, you can contact us. Where technically feasible, such as data interface matching, we can also, at your request, directly transmit a copy of your personal information to a third party designated by you.
In some business functions, we may make decisions based solely on non-manual automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appeal methods without infringing on MPChat's trade secrets or the rights and interests of other users or the public interest.
To ensure security, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond within a reasonable timeframe as stipulated by applicable law (e.g., typically within one month under GDPR, extendable in certain circumstances), or within fifteen (15) working days if no specific period is mandated by applicable law in your jurisdiction. If you are not satisfied, you can also file a complaint by contacting us. For your reasonable requests, we generally do not charge a fee, but for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. We may refuse requests that are unreasonably repetitive, require excessive technical means (e.g., requiring the development of new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are very impractical. In the following circumstances, as required by laws and regulations, we will not be able to respond to your request:
Our products, websites, and services are primarily aimed at adults. Children (as defined by applicable law in the respective region, for example, minors under the age of 13, 14, or 16 in certain jurisdictions) may not create their own user accounts without the consent of a parent or guardian.
For the collection of children's personal information with parental consent, we will only use or publicly disclose this information if permitted by law, with the explicit consent of parents or guardians, or as necessary to protect the child.
Although local laws and customs define children differently, we will consider anyone under the age of 14 as a child.
If we discover that we have collected children's personal information without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
In principle, the personal information we collect and generate within your jurisdiction will be stored within that jurisdiction.
As we provide products or services through globally distributed resources and servers, this means that, with your authorized consent (where required by law), your personal information may be transferred to, or accessed from, jurisdictions outside the country/region where you use the product or service.
Such jurisdictions may have different data protection laws or may not even have relevant laws. In such cases, we will ensure that your personal information is protected to a standard equivalent to that required under your local applicable law. For example, we will request your consent for cross-border transfer of personal information, or implement security measures such as data de-identification before cross-border data transfer, and enter into legally binding data transfer agreements (such as Standard Contractual Clauses approved by relevant authorities) with the data recipients.
Our Privacy Policy may change.
We will not limit your rights under this Privacy Policy without your explicit consent. We will post any changes to this Policy within the MPChat application or on our official website.
For material changes, we will also provide a more prominent notice (for example, for some services, we will send an email notification explaining the specific changes to the Privacy Policy, or provide an in-app push notification).
Material changes referred to in this Policy include, but are not limited to:
We will also archive old versions of this Policy for your review.
If you have any questions about this Policy, please contact us through the following methods:
Email: support@mp.net